Frequently Asked Questions

What animals do you specialize in?

CactiCrest Exotics focuses on captive‑bred boas, tokay geckos, tarantulas, and arthropods such as vinegaroons, centipedes, and whip scorpions. We do offer wild-caught varieties, and they will be specified in the animal posting. 

Do you offer educational programs?

Yes. We provide hands‑on reptile and invertebrate education for schools, clubs, birthday events, and community groups. Programs cover biology, responsible pet care, and fear‑to‑fascination learning.

Where are you located?

We operate out of Tempe, Arizona. We currently do not have an Open-to-Public facility. 

What services do you offer?

We ship all orders via FedEx with MorphMarket. Shipping charges vary and are based on distance. All shipping supplies are included in the shipping cost. No orders will be shipped without confirmation and proper scheduling. All orders are shipped and will be held at the facility for pickup. We check the weather on Sundays for the following week to make sure all shipments are safe. Shipping is weather-dependent and requires proper weather conditions: a daytime high below 85F for home deliveries and below 90F for hub pickups, as well as a nighttime low above 40F.

What is the process for D.O.A.s?

In the rare case, you receive an animal that had perished during shipment, CactiCrest Exotics must be contacted via email or (social media message if necessary) within 1 hour of the shipment being delivered, with no exceptions. Photographic proof will be required in all cases. Compensation will be issued in the form of either a comparable replacement animal or store credit. Cash refunds will not be given under any circumstances.

Do you offer Live Arrival Guarantee (LAG)?

We guarantee that our animals will arrive alive and healthy. It is the customers' responsibility to understand these guidelines before placing an order with us. We will send your order to the shipping address you provide with your order. If this address is incorrect and the shipment is delayed, the live arrival guarantee is voided. If you need your order shipped to an address other than the shipping address provided on your invoice, please make sure you make that clear when we email you to schedule your shipment.